FAQs

Can I cancel my order after I've made a purchase on the website?

Yes. We offer immediate order cancellations up to a limit of 24 hours after purchasing. If you change your mind within that time frame, send us a message and we'll cancel and refund you in full as soon as we get your request.

How do I return or exchange an item? 

Our return policy lasts 30 days, starting when our package is delivered to your address.

We will accept any returns for all undamaged items within 30 days to guarantee customer expectations and ensure satisfaction of your purchases.

We're confident our premium products will meet or exceed your expectations but if you want to make a return, please contact our support team and we will respond within 24 hours to assist with the process.

What are your shipping options? 

Currently we can only offer one standard shipping option. Please see our shipping page for more detailed information on shipping times.

What if the item I ordered arrives broken or damaged?

We'll make it up to if you in the case that it does. We take great care in selecting the manufacturers of our curated collections. If you discover a flaw or fault in the item please contact us within the first 7 days of receiving that item and we'll work it out with you.

Where do you ship from?

We ship from fulfillment centers in the United States, Eastern Asia and Western Europe. If the item you've purchased is out of inventory at nearest location to you, we'll send it directly from our production lines at the same delivery times as stated in our shipping section.

Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go.